Refund Policy

CeylonLot is a parking management platform for municipal councils and private parking operators in Sri Lanka. Two kinds of payments are covered here:

• Parking fees - what a motorist pays for a parking session at a lot or zone run by one of our operators. Officers collect these through the CeylonLot app; card and digital payments are processed by PayHere, our payment gateway.
• Platform fees - the flat monthly fee an operator pays CeylonLot to run its lots on the platform.

CeylonLot provides the software. The parking service itself - the space, the rates, the officers - is provided by the council or operator that runs the lot.

A parking session is complete when a vehicle has been checked in, checked out and charged the fee computed from the operator's published rate card for that vehicle type and zone, with a receipt issued through the app.

Completed sessions charged at the correct rate are not refundable, whether paid in cash, by card or digitally. The fee pays for parking time that has already been used, so there is nothing to return once a session has ended correctly.

We will put right any charge the records don't support. That includes:

• a duplicate charge for the same session - for example, a network retry that billed twice;
• the wrong rate applied - the wrong vehicle type, zone or rate card;
• a fee that doesn't match the recorded check-in and check-out times;
• a card or digital payment on your statement that you don't recognise.

To dispute a charge, speak to the officer or operator at the lot, or email us at hello@ceylonlot.com.lk with the ticket or receipt number, the vehicle plate, the date, time and zone, and what you believe is wrong. Every check-in and check-out is timestamped, so most disputes can be settled against the record quickly.

If you paid by card, please contact us before raising a chargeback with your bank - it is almost always faster.

• We acknowledge disputes within 3 working days and aim to resolve them within 14 days, checking the charge against the session record together with the operator.
• Approved refunds of card and digital payments are reversed through PayHere to the original payment method. Depending on your bank or card issuer, allow a further 7-14 working days for the amount to appear on your statement.
• Cash is collected and held by the operator, never by CeylonLot, so approved refunds of cash payments are made by the operator of the lot - in cash or by transfer - and we coordinate that with them.

• Every subscription starts with a one-week free test period. Billing begins only once it ends, so cancelling during the test period leaves nothing to pay - and nothing to refund.
• Platform fees are billed monthly in LKR, with no long-term contract.
• You can cancel at any time. Cancellation takes effect at the end of the current billing month; we don't refund the remainder of a part-used month.
• If we bill you incorrectly - the wrong plan, a duplicate charge - we correct it and refund the difference in full.
• If we ever discontinue the service, any fees you have prepaid past that date are refunded pro rata.

For anything about a charge or a refund, email hello@ceylonlot.com.lk. CeylonLot operates from Colombo, Sri Lanka.

Nothing in this policy limits any rights you have under Sri Lankan consumer protection law.